Home LifeStyle  Luxury Cars JD Power Says Jaguar Best Luxury Brand in Satisfying Customers

JD Power Says Jaguar Best Luxury Brand in Satisfying Customers

Posted: Jan. 5th, 2010  |  By James Rothaar |
RSS Syndicated News Email a Friend Suggest an Article Share Visit Website
Luxury Car News: J.D. Power and Associates announced that Jaguar ranked highest among luxury brands in satisfying customers who purchased a new vehicle in the J.D. Power and Associates’ 2009 Sales Satisfaction Index (SSI) Study. It is the second year in a row that Jaguar ranked first. Cadillac, Lexus, Mercedes-Benz and Land Rover fill out the top five, with MBZ and Land Rover tying for fourth place.

The customer-satisfaction study is based on information gathered by surveying more than 48,000 respondents. It focuses on the sales process and the price of a vehicle. Buyers’ views regarding the car dealership, salesperson, handling of paperwork, delivery process, and price were evaluated. The delivery of the new car and the salesperson were the areas respondents reported the most improvement in the 2009 study.

The study revealed that more that more than 20 percent of shoppers who leave a dealership without buying do so due to being treated inappropriately by the sales staff. Pricing games and sales pressure tactics are major negatives raised by prospective buyers. The study also reported that while 43 percent of those who left the dealership without buying bought the same brand from another dealer, 57 percent opted to buy an entirely different brand as well.

"In this difficult economy, dealerships are working particularly hard to close sales, but need to be attentive to customers without exerting unwanted sales pressure," said Jon Osborn, director of automotive research at J.D. Power and Associates.

Mr. Osborn also said that in 2009 nearly 25 percent of buyers reported experiencing sales pressure from their selling dealer. The study showed that sales personnel of dealerships were more helpful in assisting new-car buyers in staying within budgets and in negotiating prices quickly.

The most significant area of improvement in the delivery process is dealerships providing complete explanations to buyers on their vehicle’s features and the owner's manuals. Apparently, there is an industry-wide effort being made to improve on customer service as overall satisfaction of customers buying new cars is up 11 points from the 2008 study.

For JustLuxe James Rothaar
Related Topics : JaguarLifestyle News
Share on Facebook Share
See Next Article
Write a Story/Review about JD Power

Post a Comment

 
Related Articles
Featured Contributor
Donald Herrera FairbairnDonald Herrera Fairbairn
Bentley Motors revealed three hybrid concepts during the Beijing International Automotive Show...
Read More | View Profile
The Best of Luxury
Event Calendar
Keeping Up with JustLuxe
Like Us on FacebookFollow Us on TwitterRSS Feeds
Sign Up for Our Newsletter!
Current News & Features
Golfers & Equestrians Take Note, $19.9M Spanish-Mediterranean Estate in So-Cal Heads to Auction
Riva Finally Releases Anticipated 122-Foot Mythos Sol Yacht
Snag an Upper East Side Second Home at 155 East 79th Street
Infographic: A Look at the World's Most Expensive Foods
Aristocard Reinvents the Credit Card With An Uber-Exclusive Social Club
Massive $1.6M Titan Zeus TV Needs a Mansion to Fit In
Customizable Sunreef 156 ULTIMATE Marketed to the Young & Rich
Jaguar Land Rover Prepares to Release Intelligent Self-Learning Car to Learn Your Routine
Listen to 35 Classic & Exotic Cars Roar to Life in Nitto Tire’s Getting Started Video
Meet JIBO: “The World's First Family Robot" That Wants to Make Your Life Easier
See the complete list

Best of Luxury

Finding the best in luxury can be a daunting task, which is why we've taken it on for you.
View All Best of Luxury
LivingLuxe. Exclusive Deals and Luxury Brands. Learn More
JustLuxe Galleries presents Popular Photo Galleries
Meet Our Writers Become a Contributor
Jaguar Land Rover Prepares to Release Intelligent Self-Learning Car to Learn Your Routine
JustLuxe Team »
Rolls-Royce Up 33 Percent & Rolls Into Record Half-Year Sales
Mila Pantovich »
Corvette Z06 Convertible Brings Open Air & Hardcore Performance to Skeptics
Noah Joseph »
See More Contributors
THINGS WE LIKE