Home LifeStyle  Luxury Cars JD Power Says Jaguar Best Luxury Brand in Satisfying Customers

JD Power Says Jaguar Best Luxury Brand in Satisfying Customers

Posted: Jan. 5th, 2010  |  By James Rothaar Freelance Writer |
RSS Syndicated News Email a Friend Suggest an Article Share Visit Website
Luxury Car News: J.D. Power and Associates announced that Jaguar ranked highest among luxury brands in satisfying customers who purchased a new vehicle in the J.D. Power and Associates’ 2009 Sales Satisfaction Index (SSI) Study. It is the second year in a row that Jaguar ranked first. Cadillac, Lexus, Mercedes-Benz and Land Rover fill out the top five, with MBZ and Land Rover tying for fourth place.

The customer-satisfaction study is based on information gathered by surveying more than 48,000 respondents. It focuses on the sales process and the price of a vehicle. Buyers’ views regarding the car dealership, salesperson, handling of paperwork, delivery process, and price were evaluated. The delivery of the new car and the salesperson were the areas respondents reported the most improvement in the 2009 study.

The study revealed that more that more than 20 percent of shoppers who leave a dealership without buying do so due to being treated inappropriately by the sales staff. Pricing games and sales pressure tactics are major negatives raised by prospective buyers. The study also reported that while 43 percent of those who left the dealership without buying bought the same brand from another dealer, 57 percent opted to buy an entirely different brand as well.

"In this difficult economy, dealerships are working particularly hard to close sales, but need to be attentive to customers without exerting unwanted sales pressure," said Jon Osborn, director of automotive research at J.D. Power and Associates.

Mr. Osborn also said that in 2009 nearly 25 percent of buyers reported experiencing sales pressure from their selling dealer. The study showed that sales personnel of dealerships were more helpful in assisting new-car buyers in staying within budgets and in negotiating prices quickly.

The most significant area of improvement in the delivery process is dealerships providing complete explanations to buyers on their vehicle’s features and the owner's manuals. Apparently, there is an industry-wide effort being made to improve on customer service as overall satisfaction of customers buying new cars is up 11 points from the 2008 study.

For JustLuxe James Rothaar
Related Topics : JaguarLifestyle News
Share on Facebook Share
See Next Article
Related Articles
Featured Contributor
Carly ZindermanCarly Zinderman
Nothing's more luxe than a gold-covered car, but Chinese police did not react with 'oohs' and...
Read More | View Profile
The Best of Luxury
Event Calendar

the holiday gift guide 2013

DISCOVER THE LIST >
1

Sony DSC-QX100 Smartphone Attachable Lens

Sony basically packed all the usual camera inner workings within the lens... more >

2

Flask Bangle by Cynthia Rowley

For the life of the party this Cynthia Rowley flask bangle holds three ounces... more >

3

Carbon Fiber Ciclotte

Designed and crafted in Italy, Ciclotte's luxury exercise bike models... more >

Day

Keeping Up with JustLuxe
Like Us on FacebookFollow Us on TwitterRSS Feeds
Sign Up for Our Newsletter!
Current News & Features
14 Luxury Tech Gifts to Grab Just in Time for the Holidays
The Balvenie Releases Limited Edition DCS Compendium Chapter Three for $60,000
Indulge at 16 of Las Vegas' Most Expensive Restaurants
Brunch Packs a Punch at Hundred Proof San Diego
Indulge in Your Morning Coffee With the illy X1 Anniversary Edition Espresso Machine
Tasting the Alsace Region's Dopff & Irion Wines
Chocolate is a Heavenly Work of Art at La Maison Du Chocolate
Carving Up the California Coast with Jaguar & Land Rover's Special Vehicle Operations Supercars
Make the Right Choice With the Luxurious Black SELECT Card
Experience Wine Culture Extraordinaire at Australia's Port Phillip Estate
See the complete list

Best of Luxury

Finding the best in luxury can be a daunting task, which is why we've taken it on for you.
View All Best of Luxury
LivingLuxe. Exclusive Deals and Luxury Brands. Learn More
JustLuxe Galleries presents Popular Photo Galleries
Meet Our Writers Become a Contributor
Exploring the Smoky Mountains with Buick Enclave Avenir
Shea Peters »
Carving Up the California Coast with Jaguar & Land Rover's Special Vehicle Operations Supercars
Jared Paul Stern »
Experience Race Day in the Cadillac V-Performance Hospitality Suite
Mila Pantovich »
See More Contributors
THINGS WE LIKE