Know Before You Go
Distance and Driving Time: Depending on the spa size and amenities, it is always recommended to arrive 15-45 minutes prior to a service. However, sometimes traffic and other issues become an obstacle. Know that if you arrive late your service may be shortened to be on schedule for the next guest.
Parking: Hotel valet is not always complimentary or discounted and should be factored into your spa experience. Call ahead and ask about valet or about local parking garages and spaces.
Gratuity: It is standard at most spas, as it is in hotels, to include a 20 percent gratuity for services. Ask if this is on the promotional price or retail value. Also, additional gratuity is discretionary.
Cancellation Policy: Most spas have a 24-hour cancellation policy. If you know you will not make it to your appointment, cancel in advance. If an emergency comes up and you need to cancel day of, speak with a spa manager and explain the situation, asking to rebook for another day. They will likely allow you to reschedule without charging you. Remember that if you do not cancel, you may be charged for the service depending on the spa's cancellation policy.