With more and more people being overweight, the widening of customers is causing a customer-relations nightmare for the airline industry.
Airbus announced that is plans to offer extra-wide seats on its A320 aircraft at the Aircraft Interiors Expo in Hamburg last week. Certain seats will be widened to 20 inches from 18 inches to be more accommodating.
The situation has become such a heavy topic that one small, three-plane airline, Samoan Air, announced that it will charge customers according to their size.
In the plan, the rows would continue to have three seats, but the aisle seat would be expanded to 20 inches wide, while the middle and window seats would be reduced to 17 inches. Airlines would gain a brand new product in each row, to sell at a premium or to reward their best customers.