The Broadmoor hotel, in Colorado Springs, Colorado, is the longest running Forbes Travel Guide Five-Star hotel in history after being named to the list for 53 consecutive years. The Broadmoor’s restaurant, the Penrose Room, and Spa at The Broadmoor also were named Five Star winners.
In 95 years, the hotel has had three owners and five presidents. An interview with Stephen Bartolin, the president and CEO of The Broadmoor, reveals how the 95-year-old hotel has kept its edge.
What are a few examples of The Broadmoor’s legendary service?
We can give plenty of examples, like last week when a guest checked out and retrieved their valet-parked car and realized they were low on gas; our doorman not only gave them directions to the nearest gas station, but followed them in a hotel vehicle to make certain the guest arrived there before running out of gas.