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Mercedes Dealerships Top Customer Satisfaction Study

July 16, 2011

For the third year running, an independent study by Pied Piper shows that Mercedes-Benz dealerships were best at treating prospective customers. The study focused on how personnel at a dealership dealt with explaining a car's features to a customer up to the point of finalizing the sale. Pied Piper sent more than 3,500 secret shoppers [...]

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