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Make Design Matter: Be open minded

January 7, 2013

This is the second in a series of excerpts from the book Make Design Matter by the David Report founder and editor-in-chief David Carlson. The book is a pocket size guide to meaningful design and has just been released via BIS publishers. It is available at well-stocked bookstores (links below). Be open minded Great Ormond Street Hospital is a global centre for excellence in children?s healthcare. Their cardiac department had carried out significant research into the role of human factors when things go wrong in surgery, including the role of quite small errors. The department identified the period of handover between the operating theatre and the intensive care ward as a risk period. One evening two of the doctors watched a Formula One race on TV and were amazed how the perfectly choreographed pit-stop team was able to carry out its complex tasks. The ?Lollipop Man? uses a paddle to direct the drivers: he was in total control of the situation. The TV evening resulted to a surprising collaboration between the hospital and Ferrari resulting in a remodeled patient-handoff technique inspired by the Ferrari Formula One racing team. Great Ormond Street Hospital?s anesthesiologist became the Lollipop Man (or Woman) for the operation team! By daring [...]

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