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The Independent

Simon Calder: Another winter of airport discontent

January 25, 2013

Amie Richan was among the luckier passengers. Last Saturday morning she woke up in a hotel bed, rather than on a thin plastic mat on the floor of Europe's most expensive building, Heathrow Terminal 5. Even so, she shared the oft-quoted sentiment attributed to W C Fields: "All in all, I'd rather be in Philadelphia." She had been heading home to Pennsylvania, but was one of tens of thousands of BA passengers whose flights were cancelled at short notice last Friday when the snow arrived over London. Once again, Europe's busiest airport proved unable to cope. We pick up her story just after her flight has been abruptly cancelled and she was told to return "landside".



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