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AZ Central

Ways of dealing with touchy situations

April 5, 2013

In a perfect world, nobody would completely lose control, say or e-mail comments they regret, and all major decisions would be based on the experts' research. Of course, we don't live in a perfect world. So what should we do when our counterparts know exactly when and where to push our hot buttons and we know we can't easily control our responses?

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