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Miami Herald

Must late husband’s ticket go unused?

May 4, 2013

I’m so sorry for your loss. Airlines routinely refund even nonrefundable tickets when passengers die. But your request came during the last part of the merger between Continental Airlines and United Airlines, and it involved switching to a different reservation system for the company. So, while the representatives you repeatedly contacted may have wanted to transfer the name on your deceased husband’s ticket to yours, it may have been difficult, if not impossible.

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