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Miami Herald

A stately hotel, at your service

May 4, 2013

Good service at a hotel takes effort, teamwork, savvy — and no small amount of intuition. Sometimes it’s a matter of having so many things taken care of in advance, a guest hardly knows what he’s missing. Sometimes, if all those things aren’t quite in place, or there are hiccups, it can mean listening well, rolling with the punches and responding quickly to make amends, no matter what.

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