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Faced with New Challenges, Retailers Seek Out Agencies

May 7, 2013

If only it were just the tepid economy that was driving retailers to review their advertising accounts. Then, when the economy turned, so would the fortunes of JCPenney, Kmart, Staples and others.

Sadly for struggling retailers, though, something more fundamental is at play. The nature of shopping has changed, thanks primarily to the Internet and mobile phones. Today, consumers know more about brands and prices before they enter a brick-and-mortar store, that is if they enter at all. 

So, while a new brand positioning can help a retailer, it’s no substitute for a core rethink of how it runs its stores, accord

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