The Basics:

Electricity

Electrical current is 230 volts, 50Hz. Two-pin round European-style plugs are used.

Language

Dutch is the official language. English is widely spoken. Fries (as well as Dutch) is spoken by the people of Friesland province.

Tipping

Service charges are included in hotel rates, restaurant bills and taxi fares, usually at 15%. Tipping for good service is always appreciated but not necessary. It is customary to tip taxi drivers and waiters 10%.

Safety Information

Travel in Holland is fairly safe. Travellers should however always exercise caution in empty streets at night and be aware of pickpockets, particularly in central Amsterdam and at Central Station. There have been several incidents on trains from Schiphol Airport where heavily laden passengers have been targeted by thieves. There is a risk of indiscriminate terrorist attacks and visitors should be vigilant in public places and tourist sites, particularly since extra security measures have been set up around the country in response to concerns about a possible terrorist attack. Police in Amsterdam are warning travellers of a new scam whereby tourists will be approached by 'plain clothes policemen' who claim to be investigating credit card fraud and counterfeit currency. Tourists are shown fake identification in the form of badges (Dutch police do not carry badges and plain clothes police will rarely conduct such an 'investigation'), and asked to hand over credit cards and money. This will be returned but with some money/cards missing. If approached, travellers are advised to ask for proper identification or to accompany them to the nearest police station. There is also an increase in the number of spiked drinks occurring in Europe.

Local Customs

In Holland, the use of cannabis is tolerated in designated 'coffee shops' in major cities. This policy exists to prevent the marginalisation of soft drug users thereby exposing them to more harmful drugs. However the trafficking in hard or soft drugs outside licensed premises is illegal and the possession of soft drugs in public places will incur a prison sentence. Everybody from the age of 14 is required to show a valid identity document to law enforcement officers on request. Tobacco smoking in caf?©s, bars and restaurants is prohibited.

Business

Business in the Netherlands is conducted in an efficient and professional manner. Punctuality is important, dress is usually formal (suits and ties are standard), business cards are exchanged and greetings are made with a handshake. Titles and surnames are used, unless otherwise indicated. Women tend to be well received in Dutch business and it is not uncommon for women to hold high positions. Most Dutch people speak excellent English. Business hours are usually 8.30am to 5pm.

Communications

The international access code for the Netherlands is +31. The outgoing code is 00 followed by the relevant country code (e.g. 0044 for the United Kingdom). City/area codes are in use, e.g. (0)20 for Amsterdam. Five local mobile phone operators have the Netherlands extremely well covered with GSM 900 and 1800 networks. Internet cafes are widely available.

Duty Free

Duty free items for travellers to the Netherlands include 200 cigarettes, 100 cigarillos, 50 cigars or 250g smoking tobacco; 1 litre spirits, 2 litres spirits or aperitifs made of wine or 2 litres of sparkling wines, liquor wines or still wine; perfume up to 50g or 250ml eau de toilette; 500g of coffee; 100g tea. Prohibited items include the import of all birds.