Electrical current is 230 volts, 50Hz. European style
round, two-pin plugs are standard.
The official language is Croatian.
In tourist or upmarket restaurants a tip of 10% will be
appreciated, but otherwise it is usual to round up the bill if the
service has been good unless a service charge has already been
added. Tour guides expect to be tipped. Most other services receive
a small tip by rounding up the bill.
Most visits to Croatia are trouble-free, and there is no
particular threat of terrorism. Busy tourist areas are prone to
petty theft. Outside the normal tourist routes travellers should be
aware that unexploded mines might remain, particularly in Eastern
Slavonia and the former Krajina. Tourists are urged to be cautious
in former conflict areas, including Eastern Slavonia,
Brodsko-Posavska County, Karlovac County, areas around Zadar, and
in more remote areas of the Plitvice Lakes National Park, and stay
on known safe roads and areas.
Passports, or some form of identification, should be carried at
Business in Croatia is conducted in a formal manner; punctuality
is key, dress should be smart and conservative (suits and ties are
the norm) and polite greetings are made with a handshake. Titles
and surnames are usually used unless otherwise indicated and
business cards are exchanged at the beginning of a meeting. English
and German are widely spoken, but any attempt at speaking some
Croatian will be appreciated. Women tend to hold high positions in
business and are well respected. Building a good working
relationship is important in Croatia and it is useful to work with
a reliable local partner. Although Croatia appears typically
European in its dealings, business can take some time to conclude.
Business hours are usually 8am to 4pm Monday to Friday.
The international access code for Croatia is +385. The outgoing
code is 00 followed by the relevant country code (e.g. 0044 for the
United Kingdom). The city code for Zagreb is (0)1 and (0)20 for
Dubrovnik. Public phones take phone cards, which can be bought in
post offices and hotels. GSM operators have active roaming
agreements with most international networks, and cover most of the
country. Internet cafes are available in the larger towns and
Travellers to Croatia can enter the country with the following
items without incurring customs duty: 200 cigarettes or 50 cigars
or 250g of tobacco; 1 litre wine and 1 litre spirits; 250ml of eau
de cologne and one bottle of perfume. Regulations apply to firearms
and radio instruments. No item of archaeological, historical,
ethnographic, artistic, cultural or scientific value may leave the
country without a license issued by the appropriate