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We just returned from a one week stay in Bali, stayed at the W resort, it was the hype this year as its the new resort there.. We took the second most expensive villa in the resort, the 2 bed room villa (Villa no 15) which cost us 2100/= usd per night only to realize we were sleeping with RATS in the room one would think a BRAND LIKE W would be able to control rodents in their resort, APPARENTLY NOT !! on our second night at the resort while we were asleep i heard some noise in the room and i turned out the lights to see a rat running around in our room, we got out of the room and went to sleep in the other room and next morning complained to the manager, they said they will get the villa fumigated and gave us complimentary spa treatments and free soft toy for our son... we were not very happy but we came in a group and thought it would not be nice to just leave the resort, and they assured us that the problem was taken care of, so we decided the stay.. BIG MISTAKE !! then, our 1 and a half year old son broke out into allergies all over his face, his eyes and ears swollen up, which was very upsetting and dampened the whole holiday spirit... we couldn't understand what was going on.. on the last day when we were packing our clothes we saw the rats had eaten through our clothes and we have holes in our clothes so we take one top and show the manager and all she says is sorry and she will comp one night... that seems to be their solution for everything.. either spa treatment free or one night free... we then realized that rats we all over our clothes, including our son and thats the reason he's got this allergy on his face and had to rush him to the doctor as soon as we got back home when we spoke to the lady and told her that you assured us the problem was taken care of but apparently not, then she's saying what guarantee we have that the problem wasn't solved and that the rat/rats didn't eat ur clothes before they fumigated our villa, what took us aback was that she actually thought she's in a position to be cheeky and answer this way and not take the problem seriously, but to shut us up she can offer one night free stay at the expense of hygiene and our sons health despite this terrible ordeal, we complained so much about the service, which was so slow and horrible, our in room dining plates wouldn't get cleared for 2 days till we would keep calling them to clear, they wouldn't do turn down service in our villa half the time.. most of the time simple items like yoghurt would be out of stock in room service... our friends would have certain items in their villa and it would be missing in ours and vice versa, when we all were paying the same price.. ALL IN ALL, IT WAS A HORRIBLE EXPERIENCE AND NEVER WOULD BE STAY IN ANY W RESORT IN THE WORLD W Retreat Seminyak | Bali Bliss, W Style Resorts & Spas 01.11.2012
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